This is what your guests are telling you. In one place.
Below is the shape of a real audit brief for a real resort. The property's name and every place name are removed, the figures are rounded, and the gray bars are where the brief's findings sit. Yours would be built the same way, from your guests' own words. No email required, just scroll.
Every request is reviewed by a person before anything is sent.
Part One · What Guests Said
We read every public review of your entertainment.
For this property, a family lodge resort in a mountain tourism town, we checked more than 60 sources across 11 lanes and read every written review from the last three years. Every figure below is computed from those reviews. Nothing is estimated.
Audit Brief · Preview Edition
Prepared 2026 · public guest reviews, a three-year window
60+
Sources checked · 11 lanes
1,200+
Written reviews read
750+
Video comments on entertainment
200+
Reviews on the property's entertainment
9 in 10
Positive on entertainment
<10
Noise complaints
~100
Went elsewhere for entertainment
85%+
Reviews answered by management
Executive summary
The entertainment guests actually remember happens in two places, outdoors at dusk and in the main lobby after dinner. That is the property's signature, and guests name it more consistently than any dining or amenity feature.
Included in the complete audit
"The music in the lobby is great every night"
Expedia · verbatim · reviewer name withheld
Google Reviews · noise complaint · verbatim
TripAdvisor · verbatim · reviewer name withheld
Every quote in the brief is verbatim, sourced and dated. Guest names are withheld throughout.
Part Two · Where Guests Place It
Then we map where it happens, and where guests go instead.
Read from the reviews, not a site visit. Every space a guest names when they talk about entertainment, counted. Then the places they describe leaving the property to find it, which is demand evidence and is never counted as the property's own.
Outdoor gathering space
50+ reviews
The property's signature. Named more consistently than any dining feature, and named by families first.
Main lobby
40+ reviews
Pool deck
20+ reviews
Praised by day. Also where most of the noise complaints land: amplified sound reaching rooms at hours guests did not expect.
Went elsewhere
~100 reviews
Part Three · Published Program vs. Guest Experience
Then we lay your published calendar next to what guests actually talk about.
Every item on the property's public activities calendar, counted against the reviews that mention that kind of entertainment. The gaps show themselves. Not a plan, a mirror.
Live music: 1 published item, 80+ reviews
One line on the calendar draws the second-largest theme in the whole guest record. The most under-published thing the property does.
Evening family program: 1 published item, 40+ reviews
A single daily line item that guests describe as the thing they will remember. Published once, praised over and over.
What the calendar leaves open
Included in the complete audit
The complete brief also includes the full theme table, every source checked with empty results listed, a sample of the evidence with each quote sourced and dated, and the opportunity written out in plain words. What you see above is the preview edition, with the property's name and place names removed.
Want this for your resort?
Every request is reviewed by a person.
Send us your property name and website. A member of our team reviews it, and once approved, we build your Audit Brief and email it to you.
Prefer to talk first? Book a 30-minute discovery call.
Sample figures are rounded and the property's name and place names are removed. Gray bars mark findings held back from this preview. Your audit is built entirely from your property and your guests.